The update is no longer offered on Windows Update to device with a series of Intel Rapid Storage Technology (Intel RST) drivers because of what the company describes as incompatibility issues.
The affected driver versions are 126.96.36.1992 and 188.8.131.523, so if your device is running a newer release, you should be able to install the May 2019 Update just fine.
“Intel and Microsoft have found incompatibility issues with certain versions of the Intel Rapid Storage Technology (Intel RST) drivers and the Windows 10 May 2019 Update (Windows 10, version 1903),” Microsoft explains.
“To safeguard your update experience, we have applied a compatibility hold on devices with Intel RST driver version between 184.108.40.2062 and 220.127.116.113 installed from being offered Windows 10, version 1903 or Windows Server, version 1903 until the driver has been updated.”
The recommended driver version for Windows 10 devices with Intel RST drivers is 18.104.22.1684.
Microsoft has blocked the upgrade to both Windows 10 version 1903 and Windows Server version 1903 on devices with the incompatible drivers.
In the meantime, the company recommends everyone to install the newer versions of the drivers and to avoid deploying Windows 10 version 1903 on their devices using any other methods, like the Media Creation Tool.
“To resolve this issue, you will need to update the Intel RST drivers for your device to version 22.214.171.1244 or a later. Check with your device manufacturer (OEM) to see if an updated driver is available and install it,” the company explains.
You can download the latest Intel RST drivers from Softpedia using this link. After you update your drivers, you can reboot your computer to reinitiate the upgrade to May 2019 Update.
Consent to display content from Youtube
Consent to display content from Vimeo
Consent to display content from Google
For more information on COVID-19 and government regulation: Click here