Managed ICT Services

ITM MSP is committed to providing superior IT services and support to ensure your business operates at full capacity.

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ITM MSP performs deep network monitoring using SNMP, Syslog, and Traps giving us a deeper look into traffic using NetFlow / sFlow / IPFix protocols.

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ITM MSP monitors customer devices ranging from Windows to Mac, networking hardware, as well as websites, DNS records, and email servers. Whether its software or hardware updates, vides routine maintenance across your entire business.

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ITM MSP has best-in-class remote access, providing quick and reliable support to address day-to-day IT-related interruptions .

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ITM MSP provides IT expertise to help evaluate the health of your business and deliver a robust IT and security plan that will scale as your business grows.

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Though each problem is unique, we have a established a step-by-step process that ensures you do not experience prolonged downtime.

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PROBLEM NOTIFICATION

Our remote management system notifies us of a problem and allows us to remotely check on the issue.

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TROUBLESHOOT

We then troubleshoot and and check if the problem is a common one.

APPLY FIX

Should the problem be a common one, we are able to fix it remotely using the necessary tools for the fix.

ON SITE ASSISTANCE

If the problem is something that requires on site analysis eg. hardware, cabling etc. A technician is sent to site.

SOLUTION

Regardless of the problem and how it is dealt with, we ensure that our solutions are up to date with standards set internationally.

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